Privacy policy
Last Updated: July 15, 2026
Chocut respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit chocut.shop, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Email address
- Telephone number
- Billing and shipping address
- Order and purchase information
- Customer support communications
- Account information, if you create an account
We may also automatically collect limited technical information, such as your IP address, browser type, device information, pages viewed, and website activity.
Payment information is processed through authorized payment service providers. Chocut does not directly store complete payment card details.
2. How We Use Information
We may use personal information to:
- Process and deliver orders
- Confirm payments and transactions
- Provide order tracking and customer support
- Handle returns, refunds, and disputes
- Improve our website, products, and services
- Prevent fraud, misuse, and security threats
- Send service-related messages
- Send marketing communications where permitted
- Comply with legal and regulatory requirements
We only use personal information for legitimate business purposes and as permitted by applicable law.
3. How We Share Information
We may share information with trusted service providers that help us operate our business, including:
- Shopify and website service providers
- Payment processors
- Shipping and logistics partners
- Customer support providers
- Analytics and advertising platforms
- Fraud prevention and security providers
- Professional advisers and legal authorities when required
These parties may only receive the information reasonably necessary to perform their services.
We may also disclose information when required by law, to protect legal rights, or in connection with a business transfer.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Remember preferences and shopping-cart activity
- Measure website performance
- Understand how visitors use the website
- Support relevant advertising and marketing
You can manage cookies through your browser settings and, where available, the cookie preference tools on our website. Disabling certain cookies may affect website functionality.
5. Marketing Communications
With your consent or where otherwise permitted, we may send promotional emails or messages.
You may unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at:
You may still receive necessary messages relating to orders, payments, shipping, returns, security, or customer support.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online transmission, or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions
- Provide customer service
- Maintain business and tax records
- Prevent fraud
- Resolve disputes
- Meet legal obligations
Retention periods may vary depending on the type of information and the reason it was collected.
8. Your Privacy Choices
Depending on your location and applicable law, you may have the right to request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of certain personal information
- Information about how your data is used
- Withdrawal of marketing consent
- Opting out of certain data uses where applicable
To submit a privacy request, email info@chocut.shop.
We may need to verify your identity before completing a request.
9. California Privacy Rights
California residents may have additional privacy rights under applicable California law.
Where required, California residents may request information about certain personal-data practices, request access, correction, or deletion, and opt out of certain sales or sharing of personal information.
Chocut does not sell personal information for money. Certain advertising or analytics activities may be treated as “sharing” under applicable privacy laws. Where required, customers may manage these choices through our website privacy controls or by contacting us.
California privacy rules require covered businesses to clearly describe their information practices and applicable consumer rights. Whether every California privacy requirement applies depends on the business’s activities and statutory thresholds.
10. Children’s Privacy
Our website is not directed to children under the age required by applicable law, and we do not knowingly collect personal information from children for the purpose of selling products directly to them.
If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.
11. International Data Processing
Chocut is operated from China and serves customers in the United States.
Personal information may be processed in countries other than the country where you live, including by Shopify, payment providers, logistics companies, and other service providers.
Where required, we use appropriate safeguards for international data processing.
12. Third-Party Services
Our website may contain links to third-party websites or use third-party services.
Their privacy practices are governed by their own policies. Chocut is not responsible for the privacy practices of independent third parties.
13. Changes to This Policy
We may update this Privacy Policy when our business practices, services, or legal requirements change.
The updated version will be posted on this page with a revised “Last Updated” date.
14. Contact Us
For privacy questions or requests, please contact:
Brand: Chocut
Email: info@chocut.shop
Phone: +1 (279) 205-1473
U.S. Customer Service Address:
3515 Mt. Diablo Blvd
Lafayette, CA 94549
United States
Operating Company:
Operating Company:
Hangzhou Chaocai Apparel Co., Ltd.
Registered Business Address:
Room 1509, 2nd Floor, Gongxiao Xiangli Center
No. 12 Hexi Road, Chunyuan Village
Yipeng Subdistrict, Qiantang District
Hangzhou, Zhejiang, China