We’re Here to Help

Thank you for visiting Chocut.

If you have questions about our products, sizing, orders, payments, shipping, tracking, returns, refunds, or after-sales service, please contact our customer support team.

For questions about an existing order, please include your order number so we can assist you more efficiently.

Customer Support

Email: info@chocut.shop
Phone: +1 (279) 205-1473

Customer Support Hours

Monday to Friday
9:00 AM to 6:00 PM Pacific Time

We normally respond to email inquiries within 2 business days. Response times may be slightly longer during weekends, public holidays, or periods of high order volume.

Send Us a Message

You may contact us by email, phone, or through the contact form on this page. Please provide accurate contact information so our support team can respond to you.

For order-related inquiries, please include:

• Your full name
• Order number
• Email address used at checkout
• Product name
• Selected color and size
• A clear description of the issue

If the item is damaged, defective, or incorrect, please also include clear photographs of the product, packaging, and shipping label, where applicable.

For your security, please do not send passwords, full payment card numbers, or other sensitive payment information by email or through the contact form.

Registered Business and Fulfillment Address

Room 1509, 2nd Floor, Gongxiao Xiangli Center
No. 12 Hexi Road, Chunyuan Village
Yipeng Subdistrict, Qiantang District
Hangzhou, Zhejiang, China